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Free Shipping in Canada

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Free Shipping in Canada

FAQ

Is shopping on Monsia safe and secure?
Where are my products shipped from?
How do I return my product?
How do I register my product?
What is Monsia Advanced Skin Renewal System?
How do I become an authorized Monsia distributor?
How do I store my Monsia system?

 

Ordering from Monsia

Is shopping on Monsia safe and secure?

Yes of course, any credit card information you enter on Monsia is securely encrypted by industry-standard protocol, SSL (Secure Sockets Layer). Monsia uses SSL to communicate with secure browsers like Internet Explorer, Firefox and Netscape. These browsers encrypt your credit card and personal information in a way that makes it extremely difficult for anyone to intercept and misuse while being transmitted between your computer and our server. If your browser is not secure, you will not be able to purchase on Monsia.

Shipping Information

Where are my products shipped from?

We have warehouses in the United States, Canada, the United Kingdom and Hong Kong so your product will be shipped from the warehouse closest to you.

 
Do you provide international shipping?

Yes, we can ship to almost any country, to see which countries we ship to please visit our shipping details page.

 
How do I track my order?

To track your package, sign in here, go to "My Account" and review your Order History. If your item has shipped, tracking information will be added to your account.

 
Why does my order still show as processing?

If your order says "Processing", it is being prepared for shipping. If it says "Shipped", we've handed it off to a shipping carrier and you can view any available tracking information in your account.

If you do not have an account with us, tracking information will be provided in your shipping confirmation email.

 
Can I ship to a different address than my billing address?

Yes, you can and will have this option during checkout.

 
What are basic shipping costs?

We offer Free Shipping on all orders with standard delivery worldwide.

 
How much is international shipping?

Free, We offer worldwide shipping at no extra cost. Please note that shipping to some countries can take up to 2 weeks. For more information on international shipping please visit our shipping details page.

 
Will I pay sales tax or customs on my international order?

Depending on your Country’s customs policy, yes, you may be charged tax or customs on your package. If you are located in the following countries you will not be charged: Canada, the United States, Colombia, China, and the United Kingdom.

 
What if I cannot be there to accept my parcel upon delivery?

If you are not around to accept your parcel, the carrier will leave a card with details as to where your parcel is. You can then contact them to arrange a mutually convenient time to re-deliver or alternatively arrange collection from a local post office.

Returns & Exchanges

How do I return my product?

Important* Please DO NOT send the item back to the same address you received it from without contacting us first.

1. For returns, please send your receipt and give your reason for return to cs@monsia.ca. We will reply and let you know what steps to follow.

2. If possible, reuse your original shipping box and packing materials to secure the item(s).

3. Please return the item in the same condition in which you received it.

4. Unfortunately, we cannot refund orders received later than 21 days from the original purchase date. Please read our Return Policy for complete details

5. For sanitary health concerns, we only accept the return for refund of liquids that are sealed / unopened in their original packaging. If your package has been opened we will not be able to provide a refund.

 

My package arrived damaged, what do I do?

If your package arrived damaged please contact customer service ASAP so that we can take care of the situation accordingly and get a new product delivered to you right away. Please visit our contact page for phone and email information.

 
How will I know my return has been received?

As soon as your return has been processed by our warehouse, you will receive an updated email as confirmation of your return.

In the unlikely event that you do not receive this email within 15 days of posting your parcel to us, please get in touch with Customer Service and we'll get back to you as soon as possible.

If you have returned your parcel using a service that can be tracked, please provide the reference number and carrier when you contact us.

 
How do I receive my refund?

Refunds will be made to the card used for the original transaction. Please allow 3-5 business days for the amount to post to your account after refunding. If you paid using PayPal then your PayPal account will be credited accordingly.

 
Can I cancel my order?

Once your order passes our initial security measures it is immediately sent to our distribution centre to be dispatched. While we will aim to accommodate any order changes or cancellation requests but we cannot guarantee these can be actioned.

 
Do you have an extended returns policy over the Christmas period?

Yes, because we understand that Christmas can be a busy time of year, we have an extended returns policy. Orders placed between the 1st of November and the 24th of December, may be returned at any time until the 1st of February. For sanitary health concerns, we only accept the return for refund of liquids that are sealed / unopened in their original packaging. If your package has been opened we will not be able to provide a refund.

Our Guarantee

What if I don’t like my product?

If, for any reason, you're not satisfied with Monsia, simply return the product within 21 days of receipt for a full refund of the purchase price. For sanitary health concerns, we only accept the return for refund of liquids that are sealed / unopened in their original packaging. If your package has been opened we will not be able to provide a refund.

Monsia FAQs

What is Monsia Advanced Skin Renewal System?

Monsia Advanced Skin Renewal System is an advanced skin care regimen which works to help repair and protect your skin from premature aging.

 
What does Monsia Advanced Skin Renewal System do?

Regular use of Monsia Advanced Skin Renewal System helps to renew and protect the skin with the use of some of the best known skin care ingredients such as Advanced Hyaluronic Acid, Collagen & Shea Butter. When used as directed, skin is cleansed, toned, repaired and refreshed. For the full list of benefits of the Monsia Skin Care System please see our product description here.

 
What products are in the Monsia Advanced Skin Renewal System?

The Monsia Advanced Skin Renewal System consists of 4 products that serve as the foundation for any advanced skin care regimen:

* Daily Facial Cleanser
* Daily Protection & Toner Lotion
* Intense Moisturizing Day Cream
* Intense Night Repair Cream

 
How does Monsia Advanced Skin Renewal System differ from other skin care products?

Monsia Advanced Skin Renewal System is amongst the newest and most developed lines of skin care. Extensive amounts of research has been done in order to not only choose the best ingredients but to make sure that once combined, these ingredients will benefit one another, giving you vibrant, healthy skin.

 
When can someone expect to see results from the Monsia Advanced Skin Renewal System?

Based on clinical trial and consumer results, the majority of Monsia users saw dramatic results within 3 weeks yet reported skin felt and looked healthier and more vibrant within just days of using Monsia.

 
Why is Monsia Advanced Skin Renewal System so effective?

Monsia Advanced Skin Renewal System is a skincare regimen designed to do it all. The carefully chosen ingredients work together to help reduce the visible signs of ageing and give you healthier looking skin. Collagen works to help firm the skin and decrease wrinkle density while Hyaluronic Acid is well known for its plumping and rejuvenating effects on the skin. Shea Butter, an antioxidant, works to protect the skin and is known for its healing and anti-inflammatory benefits.

 
What results can you expect from Monsia Advanced Skin Renewal System?

Reduction in fine lines, wrinkles, age spots and discoloration are amongst the most reported results alongside firmer, smoother looking skin. Monsia Advanced Skin Renewal System has also been shown to reduce the appearance of redness and minor scars.

Long term use of Monsia along with an SPF will result in healthier, smoother skin as Monsia is developed to fight and protect against the damaging effects caused by environmental stressors.

 
Are your products safe for pregnant women to use?

While there is no reason to expect an issue with the use of Monsia products during pregnancy, we recommend that any expectant mother check with her physician before changing her skin care routine.

 
What is the difference between day and night creams?

Our daytime formula contains nutrients as well as sunscreen to help protect the skin throughout the day against the elements. The day cream is a non greasy formula that can be worn alone or under makeup.

Because the skin renews itself best at night, our advanced night repair cream is packed full of anti-aging and skin renewing ingredients as well as healing and disease fighting components which slowly penetrate the skin overnight for the ultimate benefits.

 
Does Monsia Advanced Skin Renewal System contain sunscreen?

The Monsia Intense Moisturizing Day Cream contains UVA/UVB SPF 15 protection therefore it is vital to apply after cleansing and toning in order to protect your skin throughout the day.

 
How do I use Monsia Advanced Skin Renewal System?

TEST USAGE:
Apply a small amount to your inner arm once a day for at least three consecutive days. Discontinue use and consult a physician if irritation or rash appears. If no reaction occurs, proceed to regular usage.

 

REGULAR USAGE:
Daily Facial Cleanser
Wet face with warm water. Apply a quarter size amount of cleanser onto fingertips and massage into face and neck using circular motions for 30 seconds. Rinse well with warm water. Pat dry.

Daily Protection & Toner Lotion
After cleansing with Daily Facial Caviar Cleanser, generously moisten cotton ball with toner. Avoiding eye area, apply to face and neck area.

Intense Moisturizing Day Cream
After applying the Daily Protection & Toner Lotion, apply moisturizer with fingertips in a gentle massaging circular motion to face and neck.

Intense Night Repair Cream
For optimal results cleanse and tone skin nightly to remove impurities from makeup and daily exposure to the elements. Apply the Intense Night Repair Cream using your fingertips in a gentle massaging circular motion to face and neck.

Become a Distributor

How do I become an authorized Monsia distributor?

If you are interested in becoming an authorized Monsia Distributor please contact us at cs@monsia.ca for more information.

Other FAQs

How do I store my Monsia system?

It is best to keep your skin care stored away from direct sunlight and in a place which is cool and dry and free from humidity.

 
How can I pay?

We accept Visa, Mastercard, Amex, Discover and PayPal.

 
Where can I buy offline?

You can buy from one of our authorized distributors.

 
Do you offer discounts for Professionals?

Yes we do. If you are a professional please contact us for more information on discounts and wholesale prices.

 
Do you have a distributor in my country?

See our list of authorized distributors here.

Note* There was an error on our expiry date printed on Product batch of Monsia Advanced Skin Renewal System with Expiry as 07/2015 is incorrect and the expiry is 07/2016.